Contact Us
We're a small team and we read every email.
For Support
Response time: within 24–48 hours
(Monday to Friday, Canadian business hours)
What to Include in Your Email
- Your device model (e.g. iPhone 15 Pro)
- iOS version
- App version (found in Settings → Version)
- Description of the issue
Common Questions
Q: I purchased Pro but it's not showing.
Go to Settings → Restore Purchase. Make sure you're signed in to the same Apple ID used for the purchase.
Q: How do I cancel my subscription?
Settings → Apple ID → Subscriptions → ScanHonest → Cancel.
Or visit: apps.apple.com/account/subscriptions
Q: Where are my documents stored?
On your device, in the app's private folder. If you enabled iCloud Sync, also in your personal iCloud Drive — only you can access them.
Q: Do you offer refunds?
Refunds are handled by Apple. Visit reportaproblem.apple.com