Frequently Asked Questions
Answers to the questions we hear most often.
How do I cancel my Pro subscription?
Subscriptions are managed entirely by Apple, not by us. Go to Settings → [your name] → Subscriptions → ScanHonest → Cancel Subscription.
Or visit apps.apple.com/account/subscriptions from any device signed in to the same Apple ID.
I got a new phone, how do I restore my Pro purchase?
Install ScanHonest on your new phone, sign in with the same Apple ID you used to purchase Pro, then go to Settings → Restore Purchase. Your Pro access will be restored automatically — no need to pay again.
Are my scans really private?
Yes. Every scan is processed entirely on your device — nothing is ever uploaded to our servers. We don't have the ability to see your documents because we never receive them in the first place. The only place your scans leave your device is your own personal iCloud, if you choose to turn on iCloud Sync.
Why aren't my documents syncing to my iPad?
Documents only sync between devices when iCloud Sync is turned on. Check Settings → iCloud Sync on both your iPhone and iPad, and make sure both devices are signed in to the same Apple ID with iCloud Drive enabled. Sync can also take a few minutes depending on your connection.
Still need help? help@scanhonest.com or visit our Contact page.